Hamilton Color Lab

For the finest in digital imaging services
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General Lab Information   –   –   Return to main FAQ categories

  • Do you guarantee the products you produce?

    All products produced by Hamilton Color Lab are guaranteed 100%. If for any reason you are not satisfied with your order we will re-do the order to make it right, or we will cheerfully refund your money.

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  • What are your business hours?

    Monday through Friday from 8:00am until 6:pm. We're open on Saturday from 9:00am until 12:00pm for order pick up and drop off. Lab services and lab technicians are not available on weekends without prior arrangements.

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  • What methods of payment do you accept?

    We accept Visa, Master Card, American Express, and Discovery credit cards. We also accept your personal check, and C.O.D. orders.

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  • How do I contact HCL?

    Our mailing address is: Hamilton Color Lab, Inc.
    4305 South 120th Street
    Omaha, NE 68137

    Phone numbers:
    Local: 330-1600
    Toll Free: 800-420-1600
    Fax: 402-330-8642

    Various forms for contacting us are provided on our web site...the main contact page on our site can be found at: http://www.hamiltoncolorlab.com/contact.html

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  • Do you accept work from non-professional photographers?

    While HCL is a pro lab, we enthusiastically accept work from non-professionals. We offer a wide range of services catering to the imaging needs of both professional photographers, and amateurs as well.

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  • What are your turnaround times?

    Turnaround times vary depending on the service being performed, and are noted on the web page for each service. Generally speaking for most services you should allow three working days. Rush services are available for most services and applicable charges are added for rush services. When discussing your job with any representative of HCL please make sure that your desired turnaround time is established and clear.

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  • Does your lab provide mailers?

    HCL does not provide mailers. We simply do not get enough requests for them. We do keep track of all requests for mailers and may introduce them in the future.

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